CONTACT US
We want to hear from you. You can reach us through email, phone, live chat or even snail mail. Our team is here to help. Our contact information is listed below, or schedule a call-back via email if you prefer. Just fill out the form and we’ll get back with you quickly.
Business Hours: M-F 9:00am – 6:00PM EST
SALES AND PARTNERSHIP INQUIRIES
Our staff is available during regular business hours to answer your sales product and pricing questions and to discuss partnership opportunities. You can reach us directly at:
(800) 557-6584 or US: (408) 834-7577, Option #2
email: sales@pinpointe.com
SUPPORT
Pinpointe support is available via email, live chat, online support forum and via phone during business hours (9:00am – 6:00pm, M – F)
email: support@pinpointe.com
Our hard-core support engineers are available 24 hours a day to answer your technical questions via email. They’ll even check out your questions over the weekend (though it might take a bit longer to reply.) Our response time is 2-4 business hours and we resolve more than 80% of our support tickets in the first response, so drop us a line at support@pinpointe.com.
Live Chat Contact support via live-chat during business hours (9:00am – 6:00pm, M – F) from within the Pinpointe application console.
Pinpointe Knowledgebase and Videos Our extensive knowledgbase and getting training videos are available 24×7 at:
support.mypinpointe.com Please note that our account management staff is not prepared to handle support questions, so kindly contact support for technical support questions.
Billing Questions
If you are a Pinpointe customer and have questions about your billing, invoicing, kindly contact us at: accounting@pinpointe.com or call us at: 1+408-834-7577, option 9.
MEDIA / PRESS
For press and media inquiries, please contact:
via email: cstouffer [at] pinpointe.com
Phone: 408-834-7577, Option #2
REQUEST A CALL BACK
If you prefer to schedule a call-back, please fill in the form below and a representative will return your inquiry promptly. Please be sure to include accurate information so that we can reach you. We’ll keep your email private – read our Privacy Policy.
If you are a Pinpointe customer – please contact us at support [at] pinpointe.com or call us at +1-(408) 834-7577 for fastest service.
Please note – Pinpointe does not sell or rent email contact lists, nor do we permit sending to purchased contact lists.
